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Basic
Information:
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All
our vehicles are based in Angeles City
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The
price we charge is per-vehicle, not per-passenger
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Our
drivers will meet any commercial flight, or pick you up at any Manila
location 24 hours-a-day
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NAIA
Arrival Information for first time travelers & INSTRUCTIONS ON HOW
TO FIND YOUR DRIVER
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Short
notice pickups (less than 36 hours before your arrival time)
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RESERVATIONS:
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PAYING: You do not need
to get any Pisos in the airport as the rate is usually quite a bit lower than outside. If
you need something on the way, the driver will have enough pisos for a snack or whatever
(just tell him you will pay him back when you get to Angeles, or he may forget he has
money in his pocket!!).
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BEVERAGES: Our vehicles always have a cooler stocked with
your choice of drinks. Other drinks are available on request.
We charge a minimal cost of P30 each (canned drinks such as
Diet Coke are P35). If you forgot to specify your choice of
drinks, or if the driver does not have the drinks you requested, just
ask him to stop in Manila and pick them up. He will
purchase them and even if they cost more, you will be billed only at
the rate above.
FREQUENTLY ASKED
QUESTIONS:
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QUESTIONS |
ANSWERS |
| What are the advantages of using your service
over getting a taxi at the airport. |
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We closely monitor the drivers schedules so they are well rested for the grueling trip
from Angeles to Manila and back to Angeles (usually 5-8 hours for a round trip).
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Additionally, if you accidentally leave
something in the vehicle it will be returned to you. If you
leave your passport, plane ticket or other items in a taxi, consider
it LOST.
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Beverage service (see above).
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Well maintained vehicles with good air conditioners.
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| What if my flight is delayed? |
Once at the airport, the drivers monitor the
flight status on the airport monitors so they will know if your
flight has been delayed. They will wait as long as required
(same day) for delayed flights. Before they leave the
airport, they are required to contact our office so we can
arrange alternate transportation. |
| What if I have problems with the driver or
the service. |
Your driver should give you a feedback form.
Write down any problem you had with the driver, the vehicle, the
beverage service, etc and bring the form in to a manager at
Margarita Station. Or, come in between 9 & 5 and ask to
talk to Rica or Aida. If we know about a problem right away, we
can take corrective action to prevent others from getting a
driver with an attitude or a vehicle with a bum air-conditioner. |
If you have additional questions contact
our office at reservations@theville.com
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We have been
coordinating airport pick-ups since 1992. We have a very good staff,
good drivers, & reliable vehicles. So if we confirm your
pick-up, we will be there.
Occasionally, individuals book a vehicle and then
walk outside the airport and barter with a taxi instead of following the instructions for
meeting their driver.
| If you make a reservation and we send a vehicle to
the airport, we will hold you liable to reimburse us for the costs we incur. |
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